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Shipping & Returns

Returns Policy: Caskets, Cremation Urns & Keepsake Jewelry:

Upon delivery you should notify us immediately and no later than 48 hours of any funeral caskets, cremation urn or jewelry product that may be incorrect or defective.  This would allow us time to send a replacement.  If time does not allow for a replacement, you may return the item within 7 days of delivery for a full refund.  We will also pay for the return shipping costs if the return is a result of our error (you received an incorrect or defective item).
  
Because of the sensitive situation with funeral caskets, cremation urns and even keepsake jewelry, once the deceased has been placed into the product, even temporarily,  you have deemed the product as accepted and the sale is final.  Federal Law prohibits the re-selling of used caskets and urns, and Funeral Homes are required to comply.

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

Shipping:

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

Most products we offer include free ground shipping through out the continental United States.  For all other expedited shipping needs, when you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

SHIPPING NOTICE - If you wish to have your items shipped Next Day Air or 2nd Day Air, please call us to place the order so we can calculate the proper shipping cost. Our number is located at the top of this page.

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